People with disabilities can challenge all barriers in a hotel – even if they have never personally encountered the obstacles. Some state laws allow plaintiffs to recover litigation costs, attorney fees and cash for damages on top of any expenses incurred in correcting any Americans with Disabilities Act (ADA) violations. This creates a perfect storm for serial plaintiffs and their lawyers to survive off of the settlements from ADA lawsuits. It is a hotel’s responsibility to follow ADA compliance laws at their property and ensure that all online content accurately reflects their services and offerings to people seeking disability access without any hindrance or discrimination.
Read more at https://www.ncrla.org/magazines/at-your-service-spring-2018/